Airmarq Support

Questions, problems or ideas: write to [email protected]. If something went wrong, Me → Settings → Send diagnostics in the app attaches a report that helps find the cause (you see all of it before it's sent).

Common questions

My painting isn't where I left it. Airmarq finds a painting by recognizing the room. Stand where you painted it and look slowly around the area, with good light. Rooms that changed a lot (furniture moved, lights off) are harder to recognize.

A painting says "Not shared" or "only on this phone". It couldn't upload to iCloud, often because iCloud storage is full or the phone was offline. It's safe on your phone. Free up iCloud space or go online, then tap Retry in Me → My creations.

My home map didn't upload. It's kept on your phone and uploads by itself when it can. You can also open the channel and tap Upload now.

A share link opens this website instead of the app. Make sure Airmarq is installed, then tap the link again (in Messages or Mail, not typed into Safari). The page also has an Open in Airmarq button.

I don't get arrival alerts. Alerts need "Always" location access (iOS Settings → Airmarq → Location) and alerts turned on for the channel.

How do I delete my data? Me → Settings → Delete my data removes your paintings, channels and subscriptions from iCloud and everything Airmarq stored on your phone. See the privacy policy.

Someone posted something inappropriate. Open the painting and use Report, or block the person. Reports are reviewed.